My Publications

	Intelligent IT governance decision-making support framework for a developing country's public university Y Arshad, AR Ahlan, BA AjayiIntelligent Decision Technologies 8 (2), 131-146			2014
	IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution AR Ahlan, Y Arshad, BA AjayiEngineering and Management of IT-based Service Systems, 19-33			2014
	IT outsourcing as an innovative strategy for economic advancement: Lessons from Malaysia Y Arshad, AR AhlanInformation and Communication Technology for the Muslim World (ICT4M), 2013 ...			2013
	Combining Grounded Theory and Case Study Methods in IT Outsourcing Study Y Arshad, AR Ahlan, SNS IbrahimJOURNAL OF INFORMATION SYSTEMS RESEARCH AND INNOVATION 4, 84-93			2013
	An Empirical Study on the Risk Management Strategies of IT Outsourcing in Malaysia Public Sector AR Ahlan, Y Arshad, SNS IbrahimProceedings of the 3rd International Conference on Information Management ...			2012
	Understanding Components of IT risks and Enterprise Risk Management: A Literature Review Y Ahlan, Abdul Rahman and ArshadRisk Management 1			2012
	An empirical study on the risk management strategies of IT outsourcing in Malaysia public sector Ahlan, A.R., Arshad, Y. & S.N. Syed Ibrahim3rd International Conference on Information Management and Evaluation 2012 ...			2012
	Information Technology Risk Management: The case of the International Islamic University Malaysia AR Ahlan, Y ArshadJOURNAL OF RESEARCH AND INNOVATION IN INFORMATION SYSTEMS 1, 58-67			2012
	Understanding ITO decisions and implementations in Malaysia public healthcare sector: The evidence from a pilot case study Y Arshad, AR AhlanResearch and Innovation in Information Systems (ICRIIS), 2011 International ...			2011
	The ICT social inclusion among orang asli community in Gombak area AR Ahlan, Y ArshadResearch and Innovation in Information Systems (ICRIIS), 2011 International ...			2011
	Understanding Components of IT Risks and Enterprise Risk Management AR Ahlan, Y ArshadInTech			2011
	Implication of human attitude factors toward information security: awareness in Malaysia Public University AR Ahlan, Y Arshad, M Lubis			2011
	The Malaysia IT outsourcing industry skill-sets requirements of future IT graduates AR Ahlan, Y Arshad, MA Suhaimi, H HussinWSEAS Transactions on Computers 9 (7), 738-747			2010
	Integrating thin client solution in human-computer interaction study ARB Ahlan, YB Arshad, MB MahmudWSEAS Transactions on Information Science and Applications 7 (6), 809-818			2010
	Configuring thin client solution for Orang Asli community in Malaysia AR Ahlan, Y ArshadProceedings of the 9th WSEAS international conference on Applications of ...			2010
	Conceptual architecture design and configuration of thin client system for schools in Malaysia: a pilot project AR Ahlan, M Mahmud, Y ArshadInstitute of Electrical and Electronics Engineers Inc.(IEEE) 3, 952-955			2010
	OSCC MAMPU OSS case study awards 2010: E-Meeting System in International Islamic University Malaysia AR Ahlan, Y ArshadMYGOSSCON			2010
	Malaysia IT outsourcing industry: practices, models, trends and challenges from a case of an offshore global service provider AR Ahlan, MA Suhaimi, H Hussin, Y ArshadWSEAS Press 2, 396-401			2009
	The supply-side of IT outsourcing competencies and relationship exchange in Malaysia Y Arshad, AR Ahlan, R HusseinRecent Advances in E-Activities, A series of reference books & textbooks ...			2008
	The future skill-sets expectations of IT graduates in Malaysia IT outsourcing industry AR Ahlan, MA Suhaimi, H Hussin, Y Arshad7th WSEAS International Conference on E-Activities, Cairo, Egypt, 605-256			2008
	Assessing future needs of IT Education in Malaysia: A preliminary result AR Ahlan, MA Suhaimi, H Hussin, Y ArshadProceedings of 4th WSEAS/IASME International Conference on educational ...			2008
	IT outsourcing industry practices, models, trends and challenges from a case of a Malaysian offshore global service provider A Ahlan, Y Arshad, M Suhaimi, H HussinINTERNATIONAL JOURNAL of MATHEMATICS AND COMPUTERS IN SIMULATION, 89-96			2008
	Assessment of the impact of IT outsourcing on IT education in Malaysian institutions of higher learnings AR Ahlan, MA Suhaimi, H Hussin, Y ArshadInternational Journal of Education and Information Technologies 3 (2), 167-174			2008

Engineering and Management of IT-based Service Systems

Intelligent Systems Reference Library Volume 55, 2014, pp 19-33

IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

• Abdul Rahman Ahlan, 
• Yusri Arshad, 
• Binyamin A. Ajayi

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Abstract

IT governance in public universities is yet to be fully appreciated. This is because IT governance is just evolving as a new paradigm to take care of the stakeholders’ expectations in leveraging IT with business goals. This study explores issues of IT governance and the use of IDMSS in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university’s performance. Moreover, COBIT framework is presented to provide the benchmark of international standards and practices that the university can adopt in the future. Finally, two IDMSS methods are presented for application in this study. This empirical study on IT governance in the context of a public Institute of Higher learning in Malaysia attempts to document the role of IT and the evolution of its practices in the context of a university.

Intelligent IT governance decision-making support framework for a developing country's public university

Intelligent IT governance decision-making support framework for a  developing country's public university Journal Intelligent Decision Technologies Publisher IOS Press ISSN 1872-4981 (Print) 1875-8843 (Online) Subject Computer Science and Artificial Intelligence Issue Volume 8, Number 2 / 2014 Pages 131-146 DOI 10.3233/IDT-130183 Subject Group Computer & Communication Sciences Online Date Tuesday, January 21, 2014 Publisher's Copyright Statement

PDF (688.3 KB)HTMLFirst Page Preview Authors Y. Arshad1, A.R. Ahlan2, B.A. Ajayi2 1Department of Technology Management, Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia 2Department of Information Systems, Faculty of Information and Communication Technology,  International Islamic University Malaysia, Gombak, Kuala Lumpur, Malaysia Abstract Decision support systems (DSS) can be helpful tools in university's planning and management. Decision support systems can contribute to efficient exchange of information between experts, stakeholders, decision makers and laypeople. However, intelligent Information technology (IT) governance decision support system for public universities is yet to be thoroughly investigated. This is because IT governance (ITG) is just evolving as a new paradigm to take care the stakeholders' expectations in leveraging IT with business goals. This study explores issues of IT governance and the suggestion for ITG Intelligent decision making support system (IDMSS) in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university's performance. The findings is aligned to Control Objectives for Information and related Technology (COBIT) framework and then several proposals from extant researches on IDMSS are described to form a basis for an intelligent ITG DMSS framework suitable for adoption in the context of public Institutes of Higher learning in Malaysia. Keywords IT governance, IDMSS, decision making, institutes of higher learning, Malaysia