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Isnin, 27 Januari 2014

IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

IT Governance in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution

Abstract

IT governance in public universities is yet to be fully appreciated. This is because IT governance is just evolving as a new paradigm to take care of the stakeholders’ expectations in leveraging IT with business goals. This study explores issues of IT governance and the use of IDMSS in a public university in Malaysia. The interviews and documents were analysed to generate themes. The findings show the need for effective IT governance in the university. This will enable optimal usage of IT resources, which are expected to have an impact on the university’s performance. Moreover, COBIT framework is presented to provide the benchmark of international standards and practices that the university can adopt in the future. Finally, two IDMSS methods are presented for application in this study. This empirical study on IT governance in the context of a public Institute of Higher learning in Malaysia attempts to document the role of IT and the evolution of its practices in the context of a university.

Intelligent IT governance decision-making support framework for a developing country's public university


Intelligent IT governance decision-making support framework for a 

developing country's public university

JournalIntelligent Decision Technologies
PublisherIOS Press
ISSN1872-4981 (Print)
1875-8843 (Online)
SubjectComputer Science and Artificial Intelligence
IssueVolume 8, Number 2 / 2014
Pages131-146
DOI10.3233/IDT-130183
Subject GroupComputer & Communication Sciences
Online DateTuesday, January 21, 2014
Publisher's Copyright Statement

Authors
Y. Arshad1, A.R. Ahlan2, B.A. Ajayi2
1Department of Technology Management, Faculty of Technology Management and
Technopreneurship, Universiti Teknikal Malaysia Melaka, Melaka, Malaysia
2Department of Information Systems, Faculty of Information and Communication Technology,
 International Islamic University Malaysia, Gombak, Kuala Lumpur, Malaysia

Abstract

Decision support systems (DSS) can be helpful tools in university's planning and management.
Decision support systems can contribute to efficient exchange of information between experts,
stakeholders, decision makers and laypeople. However, intelligent Information technology (IT)
governance decision support system for public universities is yet to be thoroughly investigated.
This is because IT governance (ITG) is just evolving as a new paradigm to take care the
stakeholders' expectations in leveraging IT with business goals. This study explores issues of IT
governance and the suggestion for ITG Intelligent decision making support system (IDMSS) in a
public university in Malaysia. The interviews and documents were analysed to generate themes.
The findings show the need for effective IT governance in the university. This will enable optimal
usage of IT resources, which are expected to have an impact on the university's performance.
The findings is aligned to Control Objectives for Information and related Technology (COBIT)
framework and then several proposals from extant researches on IDMSS are described to form
a basis for an intelligent ITG DMSS framework suitable for adoption in the context of public
Institutes of Higher learning in Malaysia.
Keywords
IT governance, IDMSS, decision making, institutes of higher learning, Malaysia